Last updated: 8 November 2026
These terms and conditions apply to all orders placed on ideacasa-shop.ro. By placing an order you confirm that you have read them and agree to them.
1. Who we are
The website ideacasa-shop.ro is operated by WORK BUSINESS SRL, registered office at Calea Rahovei 266-268, Sector 5, Bucharest, Romania, Tax ID RO47654982, Trade Register No. J2023003118408.
Phone / WhatsApp: +40 764 418 288 · E-mail: office@ideacasa-shop.ro
2. Who can buy
Orders may be placed by individuals aged at least 18 and by companies. Special consumer rights (for example the right of withdrawal) apply only to individuals buying for personal purposes.
3. Products and prices
We do our best to make product photos, colours, dimensions and descriptions as accurate as possible. Colours may look slightly different depending on your screen, and natural materials (stone, wood, ceramics) may show small differences in shade from one batch to another.
Prices are shown in lei (RON). For deliveries in Romania and the European Union, prices include VAT. For deliveries outside the European Union, prices may be shown without VAT, and customs duties and import VAT are paid by the customer. The shipping cost is shown at checkout or communicated when the order is confirmed (for example for pallet deliveries).
If a price is shown incorrectly because of an obvious error, we will tell you before delivery and you can choose to confirm the order at the correct price or cancel it at no cost.
4. Orders and contract
After placing your order you receive an automatic registration e-mail. It only confirms that we have received the order. The contract is concluded when we confirm your order (by e-mail, phone or WhatsApp) or ship the products.
For products made to order or imported, before ordering from the manufacturer we send you a confirmation with the exact configuration (model, finish, size). Please check it carefully.
We may refuse or cancel an order if the product is no longer available, if the order details are incomplete or incorrect, or if fraud is suspected. In this case we will let you know and refund any amount paid in full.
5. Payment
You can pay online by card, by bank transfer against a proforma invoice, or cash on delivery (only in Romania and only for products that allow it). All details are on the Payment methods page.
6. Delivery
- Ready-to-ship products: 1–7 days from order confirmation.
- Products made to order or imported: up to 4 weeks.
Please check the parcel on delivery, in the presence of the courier. All details are on the Delivery information page.
7. Right of withdrawal
As a consumer you may withdraw from the contract within 14 calendar days of receiving the product, without giving a reason (Directive 2011/83/EU, transposed in Romania by Government Emergency Ordinance 34/2014). Products made to your specifications or personalised at your request (finishes, sizes, made-to-order configurations) cannot be returned under the right of withdrawal. The full steps and conditions are in our Return policy; you can send your request using the Return form.
8. Warranty
All products are covered by the 2-year legal guarantee of conformity for consumers (Directive (EU) 2019/771, transposed in Romania by Government Emergency Ordinance 140/2021). Some products also have the manufacturer's commercial warranty. Details are on the Product warranty page; you can send warranty requests using the Warranty form.
9. Liability
Products must be installed and used according to the manufacturer's instructions, by qualified professionals where required. We are not liable for defects caused by incorrect installation, improper use or unauthorised work. Nothing in these terms limits the rights you have by law as a consumer.
10. Personal data
We use your data only to process orders and to communicate with you, as described in our Privacy policy.
11. Copyright
The texts, photos, logo and other elements of the website belong to WORK BUSINESS SRL or its partners and may not be copied or used without our written consent.
12. Complaints and disputes
If you are not satisfied, write to us at office@ideacasa-shop.ro or on WhatsApp; we try to solve every problem amicably. Consumers may also contact the Romanian National Authority for Consumer Protection (ANPC) or use the alternative dispute resolution (ADR) procedure.
These terms are governed by Romanian law. If you live in another European Union country, you keep the protection given by the mandatory provisions of the law of your country.
13. Changes
We may update these terms. Each order is governed by the version in force on the date it was placed.
