product warranty

1.  All goods marketed by work business srl , with the exception of resealed goods, benefit from a warranty in accordance with the Romanian laws in force at the time of purchase, namely OG 21/1992 and Law no. 449/2003 republished, both with subsequent amendments and additions. The warranty is valid in the territory of Romania.
2. The goods marketed by work business srl are new (with the exception of Resealed Goods marked as such in the presentation on the website) and benefit from a warranty period in accordance with the legislation in force and the commercial policies of the manufacturers.
3. work business srl declares on its own responsibility that the products marketed through the online store www.ideacasa-shop.ro are original and comply with the requirements regarding the protection of life, health, occupational safety and environmental protection, in accordance with HG 1022/2002 and HG 457/2003.
4. A tax invoice issued in the customer's name, as mentioned at the time of placing the order, may serve as a warranty certificate if one is not issued by the manufacturer and attached to the delivered products. For the correct communication of information regarding the tax and warranty documents of the Good in the Order, the buyer is obliged to complete the data correctly and to update it when necessary so that the data is correct.

In case the invoice and/or other documents are not available in the customer account for more than 48 hours from the processing of the order, please report this issue to the email address: office@ideacasa-shop.ro

5. The loss of the original invoice does not lead to the loss of the warranty, however, to benefit from the warranty, the customer must request a digital duplicate from the Merchant. The Merchant has 48 business hours available to send the duplicate to the Buyer.
6. For a product to enter the service or warranty process, it is recommended to complete an online request in this regard, request available here. If you do not wish to complete the request, please communicate the problems encountered to us through other available communication channels (email, phone), with the request to mention - The name under which the order was placed, the email address, the phone number at which you can be contacted, the order number, the product in question and the problems encountered. Requests that come accompanied by photos/videos of the problems can be processed faster by our operators, therefore we advise you to send us such images as well.
7. The resolution for the warranty request will be sent to the customer in a maximum of 15 calendar days from the moment the product has arrived at the service center or at the merchant's headquarters. If the term is delayed due to the manufacturer, the service center or any other third party, the merchant will communicate a new term to the customer.
8. Products that can be transported by courier, will be sent to work business srl calea rahovei 266-268 sector 5 , Bucharest, unless another address of the service partner is specified. Complete information will be sent to the customer at the time of processing the warranty request, in at most 3 business days from placing the request. Bulky products or those that by their nature must be installed to receive a resolution will benefit from home service. This is scheduled with the service team after the processing of the warranty request by an operator.
9. The warranty does not extend to consumable materials whose average lifespan according to the manufacturer's standards has been reached.
10. In addition to any other warranties provided by the applicable laws detailed in the warranty conditions specific to each manufacturer, the Merchant guarantees the Buyer against any non-conformity that can affect part or all of the good or service for a period of 24 months, excluding normal wear and tear.
11. The warranty period runs from the moment of delivery and, in case of the good entering the service, it is extended by the period of non-functionality necessary for the repair, calculated from the date of receipt of the product in the service unit and the date when the repair is complete and the product is sent back to the buyer.

CONDITIONS FOR GRANTING WARRANTY

1. The warranty is granted on the basis of the invoice issued by the merchant and/or the original warranty certificate that accompanies the product. 

In case you have placed an order and cannot find the invoice, please contact us to send you a duplicate.

2. The warranty is granted for products that:
3. Have not suffered mechanical shocks
4. Have no damage caused by incorrect installation, handling or inadequate storage
5. Have been installed respecting the standards set in the installation instructions
6. Have not been damaged due to improper maintenance or use
7. Have no defects caused by external factors, such as impurities in the network water,  voltage fluctuations or any external agent that can prejudice the condition of the product

SITUATIONS EXCLUDED FROM WARRANTY

Each product entered into warranty will be inspected by the Merchant and/or an authorized service. If one of the following situations is found, the product DOES NOT benefit from the warranty:

1. Damage occurring due to negligence or non-compliance with the product usage instructions
2. Damage caused by installation, setting, mounting, maintenance or transport errors
3. Products that show mechanical shocks - improper handling that led to the physical damage of the product (hits, cracks, chips)
4. Products that have been used in unsuitable conditions (poor water quality, lack of resistance of the mounted suspended product, ungrounded outlets, etc)
5. Product damage due to improper storage/keeping of the product or exposure to the elements.

PARTICULARITIES OF SANITARY OBJECTS WARRANTY

1. The warranty does not extend to consumable materials and regular wear parts (examples, without limiting to them - flexible connections, gaskets, wall plugs etc).
2. All components, such as sealing gaskets, battery accumulators for sensor batteries, which have a natural wear, are excluded from the warranty.
3. For composite sanitary objects and for colored sanitary objects (examples without excluding other product categories -  WC bowls, bidets, washbasins, bathtubs, etc) do not use detergents or solutions containing acids or abrasive agents for cleaning (examples, without excluding other types of chemical agents - Domestos, Chlorine, Cif, etc). Use only liquid detergent and rinse with clean water.
4. The warranty does not extend to consumable materials whose average lifespan according to the manufacturer's standards has been reached.
5. In addition to any other warranties provided by the applicable laws detailed in the warranty conditions specific to each manufacturer, the Merchant guarantees the Buyer against any non-conformity that can affect part or all of the good or service for a period of 24 months, excluding normal wear and tear.
6. The warranty period runs from the moment of delivery and, in case of the good entering the service, it is extended by the period of non-functionality necessary for the repair, calculated from the date of receipt of the product in the service unit and the date when the repair is complete and the product is sent back to the buyer.

PARTICULARITIES OF SANITARY BATTERIES WARRANTY

1. Maintenance instructions:

• Clean with liquid detergent 
• Remove limescale deposits using the descaling solution;
• After cleaning, wash with clean water and polish with a clean cloth;
• Do not use detergents that contain acids or abrasive agents (examples, without excluding other types of chemical agents - Domestos, Chlorine, Cif, etc)

2. The ceramic cartridge disc is considered a consumable with a natural wear over time. Flexible parts are not subject to the warranty if they are damaged by improper use, forcing, breaking or wear due to improper handling.
3. For batteries and shower panels, the Buyer is obliged, within the warranty period, to ensure the installation, maintenance and servicing of the products with authorized plumbers, as well as the purging of the installation before the mounting of the components that are the subject of this warranty, thus:

• For batteries, it is mandatory to change the filters every 6-9 months.
• For shower panels, bathtubs and hydromassage cabins, it is mandatory to clean the installations with descaling solutions, by authorized plumbers.

4. Colored batteries need extra attention in the cleaning process, the solutions detailed in point 1 can lead to the fading of colors - acids or abrasive agents (examples, without excluding other types of chemical agents - Domestos, Chlorine, Cif, etc)